Brookdale Wilmington

Positive Reviews:

• Brookdale is praised for its safe, family-like setting with activities suitable for everyone, and the staff is described as top-notch.
• One reviewer highlighted the excellent care and personal attention their wife received during a two-week stay, appreciating the clean, cozy, and active environment.
• Several reviewers are extremely pleased with Brookdale's enthusiastic caregivers, beautiful layout, freedom for residents, good food, and the sense of "home" away from home.
• The activities director at Brookdale is commended for being amazing, energetic, and engaging with each resident personally, significantly enhancing their quality of life.
• The executive director and staff at Brookdale Wilmington NC are recognized for their competent care, genuine concern for residents, and the ability to address and follow up on concerns promptly.

Negative Reviews:

• Concerns are raised about staffing issues due to pay disputes and poor management, leading to over half the staff quitting and being replaced by agency staff without promised dementia training.
• Incidents of employees drinking on the job are reported, with specific names mentioned, and a lack of professionalism in handling medications and care.
• Brookdale Wilmington is tagged for neglect by the county due to poor staffing and improper skin assessments, and promises of personalized engagement are not met.
• One reviewer experienced problems with their mother's belongings getting mixed up, a valuable ring disappearing, and inadequate personal care leading to health issues.
• Another reviewer found their father in the same clothes for several days, questioned the frequency of showers and bedsheet changes, and expressed dissatisfaction with the staff's engagement and responsiveness to concerns.
• There are reports of reviews being deleted if they contain negative feedback, and ongoing concerns about a resident's medical care, hygiene, and cleanliness despite meetings with the new director and clinical RN.

Mixed Feedback:

While many reviews praise Brookdale for its caring staff, engaging activities, and comfortable environment, there are significant concerns about staffing issues, neglect, and the management's response to feedback. Prospective residents and their families may want to consider these factors and conduct thorough research or visits to make an informed decision.