Brookdale Willowbrook Place

Reviews of Brookdale Willowbrook and its skilled nursing, assisted living, and rehabilitation services present a mixed picture, with experiences ranging from highly positive to deeply concerning.

• Some family members have reported significant issues, including lost personal items, unreturned laundry, lost hearing aids, and failure to follow DNR orders. There have also been complaints about billing issues after a resident's death and poor communication regarding end-of-life care.
• On the other hand, many reviews praise the facility for its caring and efficient staff, good food, and clean, safe environment. Families and residents have expressed satisfaction with the healthcare provided, especially during challenging times such as the COVID-19 pandemic.
• Employees have shared mixed feelings, with some highlighting a positive work environment, teamwork, and creative patient care, while others criticize management practices, staffing issues, and a lack of professionalism.
• Negative experiences include slow response times to resident needs, cleanliness issues, unmet therapy requirements, and concerns about patient neglect and inadequate medical care leading to serious health issues.
• Positive comments often mention the friendly and helpful staff, effective rehabilitation services, and a welcoming environment for both skilled nursing and assisted living residents.

In summary, while some individuals have had positive experiences with Brookdale Willowbrook, citing caring staff and good facilities, others have raised serious concerns about resident care, management, and facility operations. Prospective residents and their families may want to consider these varied experiences when making decisions about care.