Brookdale Wickliffe

Summary of Reviews:

• Several reviewers have expressed difficulty in contacting the facility, with calls going unanswered.
• Concerns have been raised about the quality of food, with reports of a reliance on processed and canned food, and a recent shift to less appealing meal options that have left residents unhappy.
• Some family members have noted a decline in the level of care and services provided, mentioning that despite paying for certain services, they are not always delivered due to staffing issues.
• There are mixed feelings among the reviewers; while some have praised the community for its engaging environment and caring staff, others feel the quality of care has decreased over time.
• Positive feedback includes appreciation for the caring community, engaging activities, and the warm, home-like atmosphere provided to residents.
• Recent changes in management and staff, including a new Executive Director and head nurse, have been mentioned as positive developments, suggesting improvements in care and staff engagement.
• However, there are also reports of staff dissatisfaction, including complaints about inadequate pay, staffing shortages, and unprofessional behavior from management.
• One review mentioned a serious concern regarding a threat made by an aide, highlighting issues with staffing and the handling of resident care needs.

Overall, the reviews present a mixed picture of the facility, with some expressing satisfaction with the care and community, while others highlight significant areas for improvement, particularly in terms of food quality, staff professionalism, and the delivery of paid services.