Brookdale White Rock

Positive Reviews:

• Many reviewers praise the caring and professional staff, highlighting their dedication and compassion towards residents.
• Brookdale White Rock is commended for its clean and safe environment, with one reviewer specifically mentioning the impeccable cleanliness and safety measures in place.
• The community is described as offering a loving and attentive environment, especially noted during challenging times such as the COVID-19 pandemic.
• Several reviews appreciate the efforts made to keep families connected with residents through technology like FaceTime during visitation restrictions.
• The staff's commitment to treating residents like their own family and providing personalized care is frequently mentioned.
• Brookdale White Rock is recommended for its memory care services, with reviewers noting the staff's expertise and the quality of life provided to residents.

Negative Reviews:

• Some reviewers express dissatisfaction with the level of care, mentioning instances of neglect such as unattended personal hygiene and cleanliness.
• Concerns are raised about the professionalism and qualifications of some staff members, with one review mentioning witnessing unqualified behavior.
• There are complaints about management and the organization of the facility, including issues with staff training and communication.
• A reviewer alleges serious negligence, claiming that the facility's care practices were harmful to their family member.
• One detailed account criticizes the facility for overmedication and poor treatment of a resident, leading to a significant decline in their health.

Mixed Feedback:

While many reviews highlight the compassionate care and excellent facilities at Brookdale White Rock, there are significant concerns about certain aspects of care and management. Prospective clients are advised to consider both the positive experiences and the issues raised by some reviewers.