Brookdale Westover Hills

Positive Reviews:

• Many reviewers express deep affection for the residents and describe the environment as clean and caring.
• Staff members, including the Director and the health and wellness coordinator, are frequently praised for their dedication and positive attitudes.
• Several reviews highlight the excellent care provided in the memory care unit, Clare Bridge, noting the staff's responsiveness and supportiveness.
• Brookdale is described as a community where residents are happy, well taken care of, and where staff members go out of their way to meet residents' needs.
• Some employees share their positive experiences working at Brookdale, mentioning strong bonds with residents and a supportive work environment.

Negative Reviews:

• A few reviews criticize the company for being a poor place to work, mentioning unprofessionalism and lack of care for staff.
• One review mentions a negative experience with a receptionist and observes poor communication among staff members.
• Concerns are raised about the level of care and attention to residents, with one reviewer feeling that the facility operates more like a "warehouse" and lacks accountability.
• There are mentions of staff turnover and some instances of perceived neglect or inadequate response to residents' needs.

Mixed Reviews:

• While many reviews are positive, noting improvements and a caring environment, some express dissatisfaction with aspects of the facility's operation and staff attitude.
• One reviewer provides a detailed account of their changing experience over time, initially critical but noting some improvements.