Brookdale Westlake Village

Daughter O

Sept. 8, 2023

From the time we brought him in the room it did not go well. At noon we were told anytime after 4:00 p.m. we arrived at 5:30 they told us the room was ready the only thing that had been done in the room was the bed was made. The floors were filthy with feces rubbed into them the window sail had some sort of sticky goo all over it the phone was filthy the remote was filled the the top of the little nightstand was filled the the inside of the drawers were filthy along with the bathroom barely being cleaned it still smelled of urine. There was a toilet rail that was installed in properly. No one greeted us we just walked to the room number that they gave us. When a nurse's aide came in we told her about the situation she said she can't do anything about that because housekeeping had left for the day and she was busy. Then a nurse came flying in the room and told us that we needed to sign papers and I said I was not signing any papers until the room was cleaned she said that is not her job and housekeeping had gone for the day. At that point I told her I'm not signing any papers until the room gets cleaned, I don't care who cleans it but that room needs to be cleaned. That nurse left and sent in the assistant manager nurse. I explained everything to her again and that this was totally unacceptable. We went to the dining room which is a very tiny room there aren't even enough chairs for the five or six tables in there. The nurse manager came in there and said that she had personally gone in there and cleaned. When we went back to the room it was better than it was but still not a good place to leave someone that is there to recover from an infection. They're also were no waste baskets in the room. The food is pretty good for that type of facility. The crazy part is I didn't realize when we pulled up that it is the same place that my mother-in-law was in 3 years ago. She was there during covid. She was there recovering from a broken arm and elbow. During covered we weren't allowed to see her, we brought her food we were made to leave it in the vestibule. The crazy part is is it was supposed to be so sanitary during covid, but somehow she caught C diff there and died from it. The only reason that my father is still there is because his girlfriend is also there, and she is able to keep an eye on him 24/7 and to make sure that the staff is doing what they are supposed to when they are supposed to. A urine hand was placed in the toilet to measure his urine output. We have no idea why it was not ordered by his doctor. When the aid came in to empty it she dumped it in the toilet some of it went on the floor and then she proceeded to place the used wet urine hat on top of the basket that included the items like toothpaste, cup, comb and brush. My father's girlfriend ended up signing all the paperwork for him. But the next day when he needed a document sent to his attorney they told her they couldn't do it because of HIPAA rules. HIPAA rules didn't seem to matter with anything else. She is also his power of attorney. His room also did not have any towels, when they were requested it took them an extensive long time to find towels. They said they didn't have any clean ones currently. Nobody cares everyone blames everybody else I would not recommend it.