Brookdale West St. Paul (Memory Care)

Summary of Reviews for Brookdale Senior Living Facilities

• Some residents and their families have experienced issues with weight loss, lack of communication, and difficulty obtaining necessary paperwork for transfers.
• Staff turnover has been noted as a concern, affecting the consistency of care.
• Positive experiences include spacious and homey accommodations, a variety of activities, and responsive staff in certain locations.
• Facilities are described as well-maintained, with some offering gardening opportunities and religious services to cater to residents' interests.
• Meal quality and variety received mixed reviews, with some praising the chef's efforts to accommodate personal preferences, while others criticized the reliance on microwaved meals and limited options.
• Concerns were raised about the ratio of caregivers to residents, small room sizes, and management's engagement with residents.
• Some families appreciated the small community size, feeling it provided a more personal and homey atmosphere.
• Issues with administration, communication, and housekeeping were mentioned, alongside a desire for more consistent activities and better fitness facilities.
• Despite challenges, some families reported significant improvements in their loved ones' attitudes and health after moving to Brookdale.
• Overworked staff and a lack of activities, especially during evenings and weekends, were highlighted as areas needing improvement.