Brookdale West Orange

Brookdale West Orange has received a mix of reviews from residents and their families, highlighting both positive experiences and areas of concern. Many have praised the facility for its caring and attentive staff, with specific commendations for the director and other staff members for their responsiveness, communication, and the quality of care provided. The facility has been described as clean, with good food and a variety of activities that foster a strong community spirit. The memory care unit, in particular, has been noted for its extraordinary care.

However, there have been some negative experiences reported as well. Concerns include difficulties in contacting the facility, with reports of unanswered calls and a lack of responsiveness to service requests. One review detailed a negative experience regarding the care of a relative, mentioning issues with cleanliness, resident care, and overall management. Another review expressed frustration with changes in executive directors and inconsistencies in service delivery.

Despite these concerns, many families have expressed satisfaction with the level of care provided to their loved ones, noting that the staff often goes above and beyond. The facility has been described as offering good value, with residents feeling safe and happy. Events and social activities have been highlighted as positive aspects, contributing to the well-being of the residents.

Overall, while there are areas for improvement, many reviews reflect a positive experience with Brookdale West Orange, emphasizing the dedication of the staff and the quality of care provided.