Brookdale West Hartford

Reviews of Brookdale West Hartford offer a mixed perspective on the senior living community. Some visitors and family members praise the facility for its cleanliness, friendly and professional staff, and the variety of activities available to residents. The community is noted for its efforts during the pandemic, keeping infection numbers low and maintaining communication with families through various means. The staff's responsiveness and the care provided to residents are frequently highlighted as positive aspects.

However, there are concerns regarding the cost, with some finding it expensive despite the high level of care and amenities offered. The size and location of the apartments, as well as the food options available, have been points of contention for some. A few reviews mention issues with communication between departments and a perceived lack of staff at times.

On the positive side, many reviews commend the diverse and welcoming community, the spacious and well-maintained rooms, and the array of social activities that encourage resident engagement. The caring nature of the staff, both towards residents and their families, is a recurring theme in the feedback. The facility's location, facing a golf club and its proximity to familiar areas, is also appreciated by some families.

Conversely, a few reviews express dissatisfaction with the level of care and services provided over time, mentioning a decline in food quality, activities, and overall resident satisfaction. Concerns about the ability to accommodate dietary needs and attentiveness of the staff to residents' needs are also noted.

Overall, while many families and residents have had positive experiences at Brookdale West Hartford, appreciating its amenities, staff, and care, others suggest there is room for improvement in certain areas, such as food service and resident engagement activities.