Brookdale West Boynton Beach

Reviews of the senior living community show a mix of experiences, ranging from highly positive to deeply concerning. Some reviewers express regret about placing loved ones in the memory care section, citing neglect and poor communication. Others have observed that the facility often appears understaffed, leading to delays in assistance and services such as meal delivery and room cleaning.

On the positive side, many reviewers praise the community for its cleanliness, knowledgeable staff, and the array of programs and services offered. The community is described as having a welcoming, hotel-like atmosphere with great amenities, including an outdoor pool. The sales team is noted for their knowledge and helpfulness during the touring and moving-in processes.

Several reviewers highlight the exceptional care and attention their family members received, particularly in the memory care unit. They commend specific staff members for going above and beyond in assisting with the transition and ensuring residents are well-cared for and groomed.

However, there are serious complaints about billing issues, poor food quality, and, most alarmingly, negligence leading to a resident's death. These negative experiences have led some to advise others to seek alternative care options.

Despite these issues, some reviewers, including a senior relocation company owner and current employees, speak highly of the community's layout, resident engagement, and the long tenure of caring staff in the memory care unit. They emphasize the community's efforts to create a nurturing and active environment for residents.

In summary, while there are many positive aspects noted about the community, including its facilities, staff, and programs, potential residents and their families should carefully consider the serious concerns raised by some reviewers.