Brookdale Wekiwa Springs

Positive Reviews:

• Many reviewers praise the kindness, caring nature, and professionalism of the staff and management.
• Residents enjoy a variety of activities and feel well-cared for, with specific mentions of the new management exceeding expectations.
• Families appreciate the attentive and caring environment for their loved ones, highlighting the community's efforts to make residents feel special and engaged.
• Several reviews note the clean facilities, good food, and the overall friendly and supportive community atmosphere.

Negative Reviews:

• One detailed negative review criticizes the facility for its alleged corporate mentality, lack of skilled staff, poor food quality, and high costs for services not adequately rendered.
• Concerns were raised about the lack of security cameras, unacknowledged legal documents, and a perceived neglect of residents' needs.
• Another review suggests the facility may not be suitable for those requiring extensive, round-the-clock care, sharing an experience of inadequate staff response and care.

Mixed Feedback:

• While the majority of reviews are positive, praising the staff and the care provided, the negative reviews raise serious concerns about certain aspects of the facility's operation and care standards.
• Prospective residents and their families are encouraged to consider both the positive experiences and the issues raised when making a decision.