Brookdale W. Eisenhower Pkwy

Many reviewers have expressed high satisfaction with the care and environment provided at Brookdale West Eisenhower. The community is praised for its compassionate and attentive staff, ranging from administration to housekeeping. Reviewers note the staff's genuine care for residents, highlighting their efforts in engaging residents with activities, providing top-notch food, and maintaining a beautiful setting.

Several reviews commend the facility for its modern amenities and the staff's dedication to going the extra mile to ensure residents receive the best possible care. The activities team is particularly lauded for enriching residents' lives through crafts, games, exercising, and special events for birthdays and anniversaries. The involvement of family in celebrations and holidays is also appreciated, giving a stronger sense of community.

One reviewer shared a positive experience bringing a service dog to visit, noting the staff's engagement and patience with residents. The facility's approach to memory care and the variety of daily activities available, including outings, music, and games, are highlighted as key benefits.

However, one review raised concerns about safety and management, mentioning the absence of a nurse during critical times and alleging misleading information during the sign-up process.

Despite this, the overwhelming majority of feedback is positive, with many reviewers highly recommending Brookdale West Eisenhower for its exceptional care, strong leadership, and the sincere passion of its staff. The sense of community and the personal relationships formed between staff, residents, and their families are frequently mentioned, with many expressing gratitude for the care provided to their loved ones.