Brookdale W. Arlington Boulevard

Positive Reviews:

• Staff is described as professional, caring, and goes above and beyond in support of residents and their families.
• The facility is clean, organized, and considered a warm, safe, supportive, and positive environment for seniors.
• Residents enjoy a variety of activities including art, field trips, bingo, and more, contributing to a happier lifestyle.
• Communication with staff is generally good, though sometimes requires follow-up emails for concerns.
• Some reviewers have noted that their loved ones have made many friends and feel very comfortable calling Brookdale their home.

Negative Reviews:

• Some reviews mention fundamental failures in meeting basic needs, including issues with meals, staffing, and responsiveness of the admin staff.
• There are reports of poor maintenance, including ant infestations, water leaks, and unprepared rooms upon arrival.
• Billing issues have been noted, with vague statements and varying charges that require clarification from corporate.
• One reviewer expressed dissatisfaction with the care provided, mentioning a significant weight loss and lack of wound care for their loved one.

Mixed Reviews:

• While some residents and their families have had wonderful experiences, feeling part of a caring community, others have faced challenges with care and administrative issues.
• The quality of meals and activities seemed to have fluctuated, especially during the COVID-19 pandemic, affecting resident satisfaction.

Recommendations:

• Prospective residents and their families are encouraged to visit and assess the community to determine if it meets their needs and expectations.
• It's important to communicate openly with the staff and address any concerns promptly to ensure a positive experience.