Brookdale Village

Positive Reviews:

• Many reviewers have praised the care and attention their loved ones received at Brookdale Village, highlighting the staff's responsiveness, kindness, and the quality of events and activities offered.
• Residents and their families appreciate the warm, family-like atmosphere, the beautiful surroundings, and the facility's ability to respond quickly and effectively to health concerns.
• Staff members express pride in their work and the difference they make in residents' lives, emphasizing the caring and supportive community at Brookdale Village.
• Vitality OKC received commendation for its capable, compassionate, and responsive staff, seamless coordination with hospice care, and the ease of transition from independent to assisted living.

Negative Reviews:

• One review mentioned a rude receptionist and perceived issues with staff turnover and management attitude.
• There were reports of communication issues and adjustment challenges for new residents, though these were generally seen as minor compared to the overall positive experience.
• A serious complaint was raised about neglect and mistreatment by a specific staff member, highlighting concerns about night shift supervision and professionalism.

Overall:

The majority of reviews for Brookdale Village and Vitality OKC are overwhelmingly positive, with many families expressing gratitude for the care and support their loved ones received. While there are a few negative experiences noted, the positive aspects such as the caring staff, beautiful facilities, and responsive management seem to far outweigh the criticisms.