Brookdale Vancouver Stonebridge

Positive Reviews:

• Staff are very caring and work hard to make residents feel comfortable and well cared for.
• Residents are happy and well cared for, with attention to personal likes and dislikes, especially in food and activities.
• Facility is clean, without the typical "nursing home" smell, and rooms are well-maintained.
• Activities staff are creative and work hard to recognize special events and keep residents engaged.
• Some family members have had positive interactions with staff, noting their kindness, patience, and the clean environment.
• Several reviews mention the exceptional care and attention their loved ones receive, making them feel secure and well-looked after.

Negative Reviews:

• Management has been criticized for not taking employee input seriously, leading to staffing issues and potential neglect of resident care.
• Some reviews express concerns over unauthorized medication changes, untrustworthy staff, and a lack of responsiveness to family concerns.
• There are reports of unprofessional behavior from the executive director and other staff members, including discrimination and rudeness.
• Concerns about cleanliness, proper care, and the handling of resident belongings have been raised, with some alleging neglect and abuse.
• One review mentioned witnessing a caregiver physically abusing a resident, leading to a report to state authorities.
• There are complaints about the facility not quarantining new residents during the COVID-19 pandemic, raising concerns about safety protocols.

Mixed Reviews:

• While some reviews praise the caring nature of the staff and the quality of care provided, others highlight serious concerns about management, staff behavior, and resident safety.
• The facility has been described as both a comforting environment for residents and a place where neglect and unprofessionalism occur.