Brookdale Urbana

Brookdale Urbana receives a mix of positive reviews highlighting the staff's hospitality, the beautiful grounds, engaging programs, and the welcoming environment for both residents and visitors. Many reviewers commend the staff for going above and beyond, creating a home-like atmosphere rather than a clinical space. The COVID-19 policies were mentioned as stringent but beneficial for the community's well-being. The recent remodel, including updates to common areas and the memory care unit, has been well-received, enhancing the facility's appeal.

Residents and their families appreciate the "a la carte" pricing structure, allowing for tailored care that meets both physical needs and budget constraints. The variety of activities, quality of food, and the level of nursing care are frequently praised. The transportation service for doctor appointments and the full scope of assistance available are also highlighted as significant benefits.

However, there are criticisms regarding management, staffing levels, and cleanliness in some areas. Some reviews describe the work environment as hostile, with issues in teamwork and professionalism among the management and HR departments. Concerns about under-staffing, lack of proper training, and favoritism were also mentioned. Additionally, some reviewers noted problems with meal service and the condition of the facility's carpets and resident rooms.

Despite these criticisms, many reviewers express satisfaction with their experiences at Brookdale Urbana, citing the caring staff, quality care, and the positive atmosphere as reasons for recommending the facility to others. The community's efforts to provide a welcoming and engaging environment for its residents are frequently acknowledged and appreciated.