Brookdale Uptown Whittier

Positive Reviews:

• Brookdale Uptown Whittier is praised for its clean, bright, and inviting accommodations.
• Staff members are described as kind, caring, engaging, and supportive, contributing to a safe and welcoming environment for residents.
• Several reviewers highlighted the facility's ability to create a community atmosphere, making residents and their families feel like part of an extended family.
• The meals and social programs offered at Brookdale are well-received, with specific mention of fantastic meals and engaging activities.
• Professional, caring, and compassionate caregivers are noted, along with attentive nursing staff and excellent support during hospice care.
• Residents enjoy the social aspect of living at Brookdale, forming friendships with other residents and staff.
• One reviewer appreciated the personal safety and community atmosphere that helped their family member adjust to a more assisted lifestyle.

Negative Reviews:

• One reviewer expressed frustration with the hiring process, citing unprofessionalism, poor communication, and organizational issues.
• Concerns were raised about the quality of service, including lack of nightly check-ins and inattentive dining staff.
• Criticism of the food quality, specifically the inability of the cook to prepare simple dishes satisfactorily.
• Management is described as vindictive, careless, and lacking proper communication skills, negatively impacting both residents and caregivers.

Mixed Reviews:

• While some reviewers had to choose other facilities due to specific care needs, they still recommended Brookdale for its accommodations and staff.
• One reviewer had a neutral stance, mentioning that their grandmother was okay but provided no further details on their experience.