Brookdale University Park

Positive Experiences:

• Residents find the living experience pleasurable and hospitable, especially for aging individuals.
• Family members appreciate the attentive and caring staff, highlighting the exceptional care provided to their loved ones.
• Residents enjoy the community, activities, and the transition from Independent Living to Assisted Living is smooth, with staff praised for their dedication and care.
• Some employees express satisfaction with their work environment, enjoying their interactions with residents and the opportunity to provide care.
• The building and its community are described as beautiful, with employees noted for their sweetness and maintenance of the residence.

Negative Experiences:

• Complaints about the building being uncomfortably hot and some staff members being rude.
• Issues with management changes, billing practices, and worker exploitation were mentioned, alongside a focus on profit over care.
• Concerns about the cost of living, quality of meals, and maintenance issues, including air conditioning problems and slow repairs.
• Assisted Living area described as unsatisfactory by a family member, with concerns about the assessment process and overall environment.
• Staffing challenges noted, including overworked employees and the need for re-training and re-staffing, especially in dining services.

Mixed Experiences:

• While some reviews highlight excellent care and a supportive community, others express significant concerns about management, staff support, and living conditions.
• Staff turnover and building renovations are mentioned, with recent improvements noted in staff stability and efforts to enhance the facility.