Brookdale Union Hills

Brookdale Union Hills has received a variety of reviews from residents, their families, and even staff. Many highlight the cleanliness of the facility, the friendliness and professionalism of the staff, and the quality of care provided to residents. The facility has been praised for its efforts to keep residents connected with their families during lockdowns through video calls, and for its welcoming and warm atmosphere.

Several reviews commend specific aspects of the facility, such as its beautiful community, the exceptional care for Alzheimer's patients, and the engaging activities available for residents. The staff's dedication to making transitions smooth and maintaining a comfortable environment for both residents and their families is frequently mentioned.

However, some reviews raise concerns about staffing issues, including difficulties in retaining staff across all wings of the facility, which has impacted the level of care. There are also criticisms regarding the management of medication, the quality of food, and the overall treatment of employees. A few reviews express dissatisfaction with how complaints and critical health issues were handled, suggesting a need for improvement in these areas.

Despite these concerns, many families express gratitude for the care their loved ones receive, describing the facility as a safe, loving, and supportive environment. The importance of regular visits by family members to ensure the well-being of residents and to advocate on their behalf is also emphasized.

In summary, while Brookdale Union Hills is highly regarded by many for its care and environment, there are areas that could benefit from attention and improvement, particularly regarding staffing and management practices.