Brookdale Union

Brookdale Union has received mixed reviews from visitors and family members of residents. Some highlights include:

• Large rooms and nice walkways around the building, though some visitors felt rushed during tours and noted a lack of brochures and information.
• Staff members are generally described as pleasant, helpful, and caring, with particular praise for the food quality.
• Communication and responsiveness to phone calls and emails have been identified as areas needing improvement.
• Some reviewers have had positive experiences with the sales and administrative staff, finding them helpful and understanding.
• Concerns have been raised about cleanliness in some parts of the facility.
• Activities and amenities, including a dining area, beauty and hair facilities, and various social activities, are appreciated by residents and their families.
• Opinions on the admissions process and interactions with certain staff members vary, with some expressing dissatisfaction.
• The facility is considered affordable and offers a homely atmosphere, though some have found it lacking in updates.
• There are reports of excellent care services and a good value compared to other communities, with staff members keeping residents active and engaged.
• New management has been credited with bringing improvements and a more positive environment for residents.
• While some have found better-suited communities elsewhere, Brookdale Union is recommended by several reviewers for its caring staff and good value.

Overall, experiences at Brookdale Union vary, with many praising the staff and care provided, while others highlight areas needing attention such as cleanliness and communication.