Brookdale Tyler East

Reviews for the senior living facility have been mixed, with many highlighting the excellent care, friendly staff, and good food, while others point out areas needing improvement such as facility maintenance and service speed.

• Many reviewers have praised the facility for its attentive nursing staff, excellent food, and the overall care provided to residents.
• Specific staff members, including maintenance and caregiving personnel, have been singled out for their helpfulness and hard work.
• Some reviews express satisfaction with the facility's safe, home-like atmosphere, and the friendly, caring staff.
• However, concerns have been raised about the facility's condition, including issues with plumbing, leaks, and pest control. Room cleaning services and meal quality have also been criticized.
• While the staff is generally described as nice and friendly, there have been complaints about slow service, especially during weekends and nights, and dissatisfaction with the activities offered.
• Despite some negative feedback, other reviewers have had positive experiences, mentioning clean rooms, active resident engagement in activities, and professional, helpful staff during tours.
• One review mentioned a positive experience with hospice care provided at the facility, recommending it to other families.
• Some reviewers chose the facility for their loved ones due to the high level of care and the welcoming attitude of the staff, despite noting it as more expensive than other options.
• Concerns about communication and rule consistency have been noted, particularly regarding visitation policies and staff responsiveness.
• Overall, while many reviews highlight the facility's strengths, including care quality and staff friendliness, others suggest areas for improvement, particularly in facility maintenance and service provision.