Brookdale Troy (Assisted Living)

Brookdale has received a mix of reviews from residents and their families, highlighting both positive and negative experiences. Many have praised the attentive and caring staff, the welcoming atmosphere, and the facility's handling of the pandemic. Families have noted the professionalism and kindness of the staff, including caregivers, wellness directors, and administrative personnel, making residents feel comfortable and well-cared for.

Activities directors and executive directors have been commended for engaging residents in activities and ensuring their medical and personal needs are met. The community is described as having a family atmosphere, with staff treating residents with dignity and respect. Some families have had positive experiences with the facility's approach to Alzheimer's and dementia care, feeling that their loved ones are safe and content.

However, there have been reports of dissatisfaction regarding the level of care, with one family experiencing issues with laundry service, resident safety, and overall negligence, leading them to decide to move their loved one to another facility. Concerns about understaffing, over-medication, and lack of supervision have also been raised, alongside issues with rapidly escalating prices and lower quality service.

Despite these concerns, others have found Brookdale to be a tranquil and well-organized place, with helpful sales and administrative staff making the transition easier for families, especially those living far away. The community's efforts to create a welcoming environment through events and music have been appreciated, contributing to a positive atmosphere for residents and their families.

In summary, while many have had positive experiences with Brookdale, citing the caring staff and family-like atmosphere, others have faced challenges related to care quality and management, prompting them to seek alternatives.