Brookdale Troutdale

Negative Reviews:

• Some employees report a toxic work environment, with misleading employment ads, excessive work hours, lack of personal time consideration, and unprofessional treatment.
• Concerns about resident safety and care quality, including instances where basic needs and medical care were allegedly neglected.
• Reports of poor treatment of both staff and residents by management, with a focus on profit over genuine care.
• Specific safety concerns mentioned include uneven flooring potentially hazardous to residents with mobility issues.

Positive Reviews:

• Many reviews praise the staff's dedication and the quality of care provided to residents, particularly in memory care facilities.
• Family members of residents have noted excellent communication, compassionate care, and a welcoming, family-like atmosphere.
• Some employees express satisfaction with their work environment and the care standards upheld by the facility.
• Volunteers and visitors highlight the loving treatment of residents and the non-institutional feel of the facility.

Mixed Reviews:

• While some reviews highlight exceptional care and staff commitment, others raise serious concerns about management practices, staff treatment, and resident safety.
• Discrepancies in experiences suggest variability in care and management quality across different times or sections of the facility.