Brookdale Tramway Ridge

Brookdale Tramway Ridge has received a mix of reviews from former employees, residents, and their families. Some highlight the caring and compassionate nature of the staff and management, describing them as family and praising the facility for its clean, homey atmosphere and engaging activities. Celebrations like birthday parties for residents are well-received, and the staff's loyalty and dedication to residents are frequently mentioned positively.

However, there are significant concerns raised by others, including allegations of elder abuse, high staff turnover, particularly among nursing staff, and claims of neglect leading to a high rate of falls among residents. Some reviews describe the management as unprofessional and accuse the facility of being severely understaffed, with claims that some staff members lack the necessary medical education or training. Concerns about cleanliness and maintenance have also been noted, alongside issues with billing and communication with management.

One review specifically mentions a negative interaction with the facility's security while simply walking past the property, which left a family feeling bullied. On the other hand, positive mentions of specific staff members show that there are individuals within Brookdale Tramway Ridge who go above and beyond in their roles, contributing positively to the lives of residents and their families.

In summary, while there are heartfelt endorsements of the care and environment provided by some staff at Brookdale Tramway Ridge, there are also serious concerns about management practices, staff turnover, and resident safety that potential residents and their families may want to consider.