Brookdale Towson

Charter Senior Living of Towson has received a mix of reviews from residents, their families, and visitors. Many have praised the facility for its welcoming and caring staff, immaculate conditions, and the sense of family it fosters among residents. The Director of Sales and other staff members have been noted for going above and beyond in facilitating transitions to the facility and keeping families well-informed about their loved ones' progress.

Residents have reportedly enjoyed increased social activities, making new friends, and the overall community atmosphere. The facility has been described as bright, cheerful, and conveniently located, with many expressing gratitude for the exceptional care provided.

However, there have been some negative experiences reported, particularly concerning management and the memory care neighborhood. Issues such as unexplained visitation restrictions, confiscation of personal items without notification, and perceived lack of care in the memory care unit have been highlighted. Some reviews have criticized the management for being uncaring and corporate-driven, with one instance of a family member being escorted out of the building unexpectedly.

Despite these criticisms, many reviews have focused on the positive aspects of living or working at Charter Senior Living of Towson. Staff members, including those in caregiving, nursing, dining, and activities, have been commended for their friendliness, responsiveness, and dedication to creating a pleasant and engaging environment for residents. The facility itself has been described as gorgeous, with beautiful landscaping and a family-oriented atmosphere.

Overall, while there are areas for improvement, particularly in management and memory care, Charter Senior Living of Towson has been recommended by many for its caring staff, clean and lively environment, and the quality of life it offers to residents.