Brookdale Torbett

Positive Reviews:

• Many reviewers have praised the quality of care and the professionalism of the staff at certain facilities, highlighting their dedication to residents' needs and their ability to create a comfortable and welcoming environment.
• Some family members noted the staff's effort in building relationships with new residents and their families, making transitions smoother and more personal.
• Several reviews mentioned specific facilities where the staff was described as awesome, very professional, considerate, and always willing to go the extra mile to ensure residents are happy and well-cared for.
• One reviewer appreciated the cleanliness of the facility and the quality of the food, indicating a well-maintained and pleasant living environment.

Negative Reviews:

• Several reviews strongly criticized some facilities for being unprofessional, unorganized, and having poor management. Concerns were raised about the lack of staff training and attentiveness to residents' needs.
• Complaints included issues with cleanliness, maintenance, and safety, with one facility mentioned as having a mouse problem and another described as falling apart.
• Some reviewers expressed serious concerns about the well-being of the residents, citing instances of neglect, such as residents not being checked on, appearing disheveled, and experiencing falls due to inadequate staffing.
• Loud and disruptive staff behavior was mentioned in multiple reviews, contributing to a stressful and unsettling environment for residents.

Overall:

The reviews present a mixed picture, with some facilities receiving high praise for their care, staff, and environment, while others are criticized for their lack of professionalism, poor management, and neglectful treatment of residents. Prospective residents and their families are encouraged to consider these varied experiences when making decisions about senior living options.