Brookdale Tanque Verde

Brookdale Tanque Verde has received a variety of reviews from employees, visitors, and family members of residents. Many highlight the care team's dedication, the facility's cleanliness, and the range of activities available for residents. The new management team has been praised for their responsiveness and commitment to improving the community, including completing a remodeling project that has enhanced the community's appearance.

Visitors and family members have noted the facility's excellent atmosphere, the staff's caring nature, and the engaging activities designed for residents, including those with significant dementia. The food quality, particularly the chefs' efforts, has been mentioned positively, though one review wished for more variety and larger portions.

However, not all feedback is positive. Concerns have been raised about professionalism among some staff members, with one former employee citing bias and unprofessional behavior. Another review expressed frustration over the facility's handling of behavioral issues, suggesting a need for more transparency about the types of behavior that can be managed.

Despite these concerns, many reviews express gratitude towards the staff for their compassionate care, especially during challenging times such as the COVID-19 pandemic. The facility's security, cleanliness, and the staff's engagement with both residents and their families have been consistently praised. The wellness director and other staff members have been specifically acknowledged for their personal connection with residents and their efforts to keep families informed.

While one review shared a negative experience regarding a severe medical oversight, overall, many family members feel their loved ones are safe and well-cared-for at Brookdale Tanque Verde. The facility's environment, staff, and management have been described as welcoming, competent, and attentive to residents' needs.