Brookdale Tanglewood Oaks

Positive Reviews:

• Memory Care unit receives loving care, with staff like Mindy providing affectionate care, engaging residents in activities, and keeping families updated.
• Community praised for kind, caring staff, and effective management keeping families informed and residents engaged.
• Staff across various roles commended for being cordial, professional, and making residents happy.
• Facility recognized for quality care, with staff taking time to know residents personally, and operations staff being prompt and helpful.
• Brookdale Tanglewood Oaks highlighted for its caring atmosphere, professional and attentive staff, and keeping residents content.
• Facility appreciated for its cleanliness, spacious rooms, and patient, kind staff.
• Brookdale's approach to placing a resident in Assisted Living before Memory Care seen as beneficial and a game changer.
• New residents fitting in well, making friends, and receiving excellent care from all staff members.
• Staff, especially Shantrice, praised for exceptional care and making the facility feel like home.
• Facility recognized for going above and beyond in making residents feel at home and cared for.
• Brookdale Tanglewood described as awesome, with employees providing good care and the community being friendly.
• Facility commended for superior care, impressive administration, and comprehensive services.
• Brookdale acknowledged for ensuring safety and compassionate care, with good management being key.

Negative Reviews:

• Facility criticized for declining cleanliness, mediocre food, and a depressed staff atmosphere.
• Accusations of dishonesty, theft, and poor treatment towards residents and their families.
• Complaints about cold food, unpleasant odors, and inadequate service for the price.
• Concerns raised about unprofessional staff behavior, lack of management presence, and unhappy residents.