Brookdale Sun Prairie

Positive Reviews:

• Many reviewers praise the caring and attentive staff, highlighting the team atmosphere and the personal attention given to residents.
• Several reviews mention successful transitions to Brookdale, facilitated by helpful staff and smooth arrangements, even during challenging times like the COVID-19 pandemic.
• Some families have noticed significant improvements in their loved ones' happiness and well-being since moving to Brookdale, with one resident expressing happiness despite advanced Alzheimer's.
• The smaller size of some Brookdale facilities is appreciated for fostering a more intimate and personalized care experience.
• Brookdale's efforts to make improvements and adapt to challenges are acknowledged, with some understanding of the broader issues of staff turnover in the industry.
• Professional endorsements from healthcare workers, such as an RN Case Manager, commend Brookdale for its compassionate and high-quality care.

Negative Reviews:

• Some reviews express concerns about resident care, including allegations of neglect and inadequate staff training.
• There are complaints about management and operational issues, such as high staff turnover, cleanliness, and communication problems.
• One review criticizes the facility for prioritizing profit over resident care, mentioning unaddressed complaints and retaliation against those who speak up.
• A family member reported dissatisfaction with the handling of reimbursement for missing items, contributing to an overall negative experience.

Mixed Reviews:

• While some reviews highlight ongoing improvements and a commitment to getting better, others are hesitant to recommend Brookdale due to past experiences.
• The impact of industry-wide challenges, such as staff turnover and underpayment, is a recurring theme in both positive and negative contexts.