Brookdale Springs Mesa

Positive Reviews:

• Many reviewers are very satisfied with the facility, highlighting great food options, a variety of activities, and beautiful surroundings.
• Apartment sizes are appreciated, and the staff is frequently mentioned as kind, considerate, and professional.
• Events such as the Waffle Love networking event received high praise for being fun and well-organized.
• Residents and their families feel a strong sense of community and report a high level of satisfaction with the care provided.
• The facility's response to keeping residents safe during the pandemic was commended.

Negative Reviews:

• Some reviewers express dissatisfaction, particularly regarding the care of more dependent residents, including hospice patients, suggesting that response times can be slow and the facility may lack specialized care knowledge.
• Concerns were raised about cleanliness and maintenance issues, including a mention of roaches.
• Communication and professionalism of some staff members, including management, were criticized by a private caregiver and family members of a resident.
• There were reports of neglect regarding basic care needs such as meals, restroom assistance, and hygiene for some residents.

Mixed Feedback:

• While many reviews are overwhelmingly positive, praising the staff, facilities, and community atmosphere, there are significant concerns about the level of care for those requiring more assistance.
• Prospective residents and their families are advised to consider the specific needs of their loved ones and possibly seek specialized facilities for more intensive care requirements.