Brookdale Spring Hill

Positive Reviews:

• Facility is described as beautiful both inside and out, with staff going above and beyond in welcoming new residents.
• Atmosphere is clean and fresh, with excellent care, patient and kind staff, nutritious meals, and a variety of activities including exercise.
• Brookdale Spring Hill is praised for its kind and understanding staff during difficult transitions, making residents feel at home.
• Staff, especially the activities director, are highlighted for their kindness, compassion, and ability to engage residents.
• Visitors note the cleanliness, pleasant smell, and the variety of activities available for residents.
• Family members appreciate the warm community and the friendly treatment by the staff, noting the happiness and social engagement of their relatives.
• Residents are reported to quickly make new friends and regain quality of life through the community's offerings.
• High praise for the caring and considerate employees, quality of meals, and the overall happiness of the residents.
• Long-term residents and their families appreciate the homey atmosphere, quality food, and the familial treatment by the staff.
• Improvements in staffing and cleanliness are noted, with appreciation for the culinary staff and the variety of activities and family events.
• The community is described as a family, with staff that are caring, understanding, and competent, providing a sense of home and security for residents.

Negative Review:

• A warning about the contract terms, suggesting potential for unlimited charges for care items and services, and a large arbitration agreement that limits the ability to sue. It's advised to review the contract with a lawyer.