Brookdale Spicewood Springs

Juniper Village and Brookdale Spicewood Springs have received a mix of reviews from residents, their families, and staff. Positive feedback highlights the exceptional care and attention provided by the staff at Juniper Village, with one family member noting the facility's support during a difficult transition. The facility is praised for its clean, safe, and inviting environment, with long-term staff members like the life enrichment director receiving special mention for their dedication and enthusiasm.

Volunteers and entertainers also share their positive experiences, noting the friendly atmosphere and the high level of engagement among residents. Some reviews commend the improvements made under new management at Brookdale Spicewood Springs, particularly in response to the COVID-19 pandemic, where the facility took significant precautions to ensure resident safety.

However, there are critical reviews concerning both facilities. Some family members express dissatisfaction with the level of care and management, citing long wait times for assistance, a lack of professionalism among some staff members, and issues with the facility's response to concerns. One review mentions a decline in management quality under the Brookdale umbrella, with specific complaints about call light response times and rent increases.

Another family decided to move their loved one out of Brookdale Spicewood Springs due to safety concerns after multiple falls. There are also grievances about the treatment of staff, with one former nurse highlighting a lack of support and resources.

Overall, while many reviews praise the care and community at Juniper Village and Brookdale Spicewood Springs, there are significant concerns about management practices, staff responsiveness, and resident safety that potential residents and their families should consider.