Brookdale Sparks

Positive Reviews:

• Brookdale Sparks is praised for its fantastic independent living community, making residents feel at home with support, activities, mental stimulation, and provided meals and cleaning.
• The staff, including specific mentions of their dedication and care, contribute to a bright and enjoyable atmosphere.
• Described as a perfect resort-style home setting, Brookdale Sparks offers all-day dining, housekeeping, and maintenance, ensuring a worry-free environment for residents.
• Residents and visitors have noted the genuinely kind nature of both staff and residents, highlighting the community's welcoming and caring atmosphere.
• Brookdale Sparks is commended for its friendly staff, delicious food, and the dining room being open all day.
• The facility is described as beautiful, with sweet people at the desk, good security, and great meals.

Negative Reviews:

• One family reported a very negative experience with personal belongings being taken from their grandmother's apartment, and a lack of action or concern from the management.
• A former resident expressed disappointment with a change in management's attitude, feeling unwelcome to participate in community activities after moving out.
• A former caregiver criticized the facility for a perceived decline in care and attitude towards residents and staff.
• A resident's sibling relayed complaints about the quality of food, maintenance issues, and overall dissatisfaction with the living conditions.
• Concerns were raised about the employment practices, specifically the mandatory use of a payment card that incurs transaction fees, and unprofessional behavior from the office staff.