Brookdale Southfield

Summary of Reviews:

• Some reviewers have expressed dissatisfaction with the focus on finances during initial inquiries and have described negative experiences with management and staff, labeling them as unprofessional and accusing them of neglect and abuse.
• Several reviews highlight positive aspects of living in the community, such as friendly and helpful staff, a variety of activities and entertainment, cleanliness, and good food. The efforts to keep residents safe and engaged during the pandemic were particularly appreciated.
• Brookdale Southfield receives praise for its environment, amenities, and the sense of extended and enriched life it provides to its residents. The staff is commended for their responsiveness, compassion, and creativity in boosting morale during challenging times.
• Concerns were raised about the effectiveness of the emergency pendant system, the quality of housekeeping, and the attitude of some staff members towards residents. Some reviews suggest a discrepancy between the facility's presentation and the actual experience of living there.
• Despite some negative experiences, many residents and their families have had positive experiences, noting the community's beauty, the spacious and modern accommodations, and the variety of on and off-site activities available.
• Overall, opinions on Brookdale Southfield vary, with some residents and their families expressing satisfaction and gratitude for the care received, while others advise caution based on their experiences of neglect and dissatisfaction with the services provided.