Brookdale Silver Lake

Several reviews highlight the positive aspects of Brookdale Silverlake, particularly praising the staff for their knowledge, kindness, and dedication to putting residents' needs first. The facility is described as clean, and staff responsiveness to call bells is noted as prompt. The new leadership team has been credited with building a cohesive team, enhancing the overall experience for residents and their families.

However, there are significant concerns raised in other reviews regarding the facility's management, particularly in financial management, billing, and overall care quality. Issues such as lost payments, underpaid and overworked staff, and a lack of sufficient staff to properly care for residents have been mentioned. Disturbingly, one review from a former employee describes witnessing abuse, neglect, and a failure to follow medical orders, raising serious questions about the facility's commitment to resident care and safety.

Despite these concerns, some visitors have had positive experiences, noting the facility's well-thought-out design and receiving helpful care-taking tips from management. The commitment of the staff to their patients and families was also highlighted as a positive aspect.

In summary, while Brookdale Silverlake has received commendation for its staff and management in some areas, there are alarming reports of financial mismanagement and poor resident care that potential residents and their families should carefully consider.