Brookdale Sherwood

Positive Reviews:

• Staff members, including Shirley and Ronnie, are praised for their kindness, care, and willingness to go above and beyond in assisting residents and their families.
• Brookdale Sherwood is commended for its exceptional service, including personal tours, assistance with paperwork, and excellent communication regarding residents' needs.
• The community is described as well-maintained, safe, and family-oriented, with delicious food and special events throughout the year.
• Staff members, including Kristie Hunter, are recognized for their caring, professionalism, and ability to connect with residents, making transitions smoother for families.
• Residents feel at home, with staff treating them with great care and attention, contributing to a positive living environment.

Negative Reviews:

• One review criticizes the management for not taking patients' lives seriously, mentioning poor food quality, high costs for additional services, and inadequate attention to residents' needs.
• Complaints about the facility include issues with cleanliness, lost personal items, and disrespectful treatment of employees.
• The community is described as understaffed, with staff members feeling underappreciated and demotivated by management, affecting their ability to provide timely assistance to residents.

Overall:

While many reviews highlight the caring and dedicated staff, excellent facilities, and a strong sense of community, there are concerns regarding management practices, staff treatment, and the quality of some services. Prospective residents and their families may want to consider these aspects when making their decision.