Brookdale Shadowlake

Reviews of the senior living facility present a mixed picture, with some expressing significant concerns and others sharing positive experiences. Key points from the reviews include:

• Concerns about high staff turnover, the quality and variety of food, and the functionality of the call button system for assistance.
• Some reviewers find the rent to be high relative to the services provided and note a lack of support for residents needing help with mobility or attending events.
• On the positive side, many describe the staff as caring, attentive, and professional, with management being praised as extremely nice.
• Residents and their families have shared satisfaction with the cleanliness, maintenance of the facility, and the variety of activities available.
• Particular praise is given to Brookdale properties for their efficient move-in processes, the quality of care, and the overall pleasant living conditions.
• Some reviews highlight the need for greater medical capacity, especially for memory care and senior/independent living.
• Employees express satisfaction with their work environment, describing it as peaceful and supportive, with friendly staff and a strong sense of community.
• However, there are serious allegations of abuse from undertrained staff, with one reviewer urging others to think twice due to their negative experience.
• Conversely, many reviews from residents and their families report a high level of contentment with the living arrangements, the supportive and responsive staff, the quality of food, and the variety of social and recreational activities.
• The facility's physical setup, including its cleanliness, room sizes, and communal areas, receives positive feedback, contributing to a sense of community and well-being among residents.

In summary, while there are areas of concern that potential residents and their families should consider, many reviews also highlight the positive aspects of living at this facility, including the quality of care, the environment, and the community life.