Brookdale Shadow Hills

Positive Feedback:

• Many reviewers highlight the exceptional staff, noting their helpfulness, friendliness, and dedication. Specific mentions of staff members going above and beyond were common.
• The facility is consistently described as clean, well-kept, and welcoming, with a high level of service and care.
• Residents appear to be happy and engaged in activities, with one new employee noting the warm and loving atmosphere for both residents and staff.
• The food receives praise, particularly from a resident who considered Vitality his home and raved about the meals.
• Several reviews recommend the facility for its excellent care, cleanliness, and the overall positive environment.
• Independent living options, such as cottages, are highlighted for their appeal.

Critical Feedback:

• One review advises caution with financial agreements, suggesting that verbal assurances should be backed up in writing. They also mention a significant delay in receiving a promised refund.
• A brief review mentions that the care is "adequate," implying that while the basic needs may be met, there might be room for improvement.

Overall Sentiment:

The majority of reviews are highly positive, praising the staff, cleanliness, and the care provided at the facility. Residents seem to enjoy their time, with many engaging activities and a sense of community. However, potential residents and their families are advised to be diligent with financial agreements.