Brookdale Santa Fe

Reviews of Brookdale senior living facilities present a mixed picture, with some expressing significant dissatisfaction and others praising the care and environment provided.

• Several reviewers criticize Brookdale for low staff wages, inadequate care, and unresponsive management. Concerns include poor treatment of residents, unclean facilities, and a focus on profit over quality care.
• Conversely, many share positive experiences, highlighting caring and attentive staff, clean environments, good food, and a range of enjoyable activities for residents. The staff's affection and concern for residents are frequently mentioned as key strengths.
• Specific complaints mention rude and unprofessional behavior from certain staff members, with one individual being singled out for creating an unwelcoming atmosphere for visitors and residents alike. However, there are also staff members who are highly praised for their dedication and kindness.
• Some reviews note organizational issues, including under-staffing and lack of proper training for the staff, which negatively impacts the quality of care and overall resident experience.
• Despite the criticisms, there are accounts of residents enjoying their time at Brookdale, with mentions of friendly staff, comfortable and inviting environments, and a variety of activities and amenities that enhance their quality of life.
• Food quality receives mixed reviews, with some praising the options available, especially during special events, while others find it lacking in quality and nutrition.
• One review specifically mentions the need for facility upgrades and better management to address issues like subpar food and inadequate cleaning services.

In summary, while there are numerous accounts of positive experiences at Brookdale facilities, significant concerns about staff behavior, facility management, and the quality of care suggest a need for improvement in certain areas.