Brookdale San Ramon

Brookdale has received a variety of reviews from residents and their families, highlighting both positive and negative experiences. Many have praised the facility for its caring staff, clean environment, and engaging activities. Residents and their families have expressed gratitude towards the caregivers and staff for their exceptional care, especially during challenging times such as the Covid pandemic. The facility has been described as beautiful, surrounded by hills, and offering a positive atmosphere with social functions like happy hours, bingo, and movie nights.

However, there have been concerns regarding management changes and the quality of care. Some reviews mentioned a decline in cleanliness and care after a change in directorship, with less frequent communication and introduction of new staff to residents. There were instances of residents not receiving meals on time and not getting prompt responses to calls for help. Despite these challenges, some families have decided to move their loved ones to Brookdale, influenced by positive interactions with the staff and the overall environment of the facility.

Overall, while there are areas for improvement, particularly in management and communication, many reviews reflect a positive living experience for residents at Brookdale, with commendations for the staff's kindness, professionalism, and the facility's engaging activities and clean environment.