Brookdale San Dimas

Many reviews express satisfaction with the level of care and attention provided by the staff at the facility. Residents and their families appreciate the professionalism, compassion, and friendliness of everyone from the cleaning crew to the nursing staff. The facility is praised for its cleanliness, beautiful surroundings, and the quality of its skilled nursing care.

Several reviewers highlight the facility's effective handling of COVID-19, noting the seriousness with which protocols are followed. The environment is described as welcoming, with a cozy atmosphere that makes both residents and visitors feel comfortable. Activities and social interactions, including special events like a Father’s Day Lunch, are well-received, contributing to a positive living experience.

However, there are concerns regarding staffing levels, with some mentioning that the facility appears to be understaffed, affecting the timeliness of care. Communication issues have also been noted, particularly difficulty in contacting staff or management. One review specifically criticizes the new management, mentioning a lack of appreciation for staff and poor communication.

Despite these concerns, many families have had positive experiences, sharing stories of significant improvements in their loved ones' health and well-being due to the care received. The facility's rehabilitation services, in particular, receive high praise for helping residents regain independence. The staff, including specific mentions of helpful and caring individuals, are frequently commended for their dedication.

In summary, while there are areas for improvement, particularly in staffing and communication, the overall sentiment towards the facility is positive, with many reviewers recommending it for its care quality, cleanliness, and the compassionate environment it provides for its residents.