Brookdale Salem

Positive Reviews:

• Many families have noticed a significant improvement in the care and communication at Brookdale compared to other facilities. Residents seem more content, and the staff's genuine care is evident.
• Brookdale Salem is praised for its professionalism and the high level of care provided to residents, despite the challenges of adult care.
• The executive director and staff at Brookdale have been commended for maintaining excellent service and care, especially during difficult times like the COVID-19 pandemic.
• Brookdale's environment is described as welcoming and clean, with a special mention of its pleasant smell and town square feature. The staff's treatment of residents with dignity is highlighted.
• Employees express pride in working at Brookdale, citing a supportive management team and a positive, helpful work environment.
• Families express gratitude for the kind and excellent care provided to their loved ones, emphasizing the staff's attentiveness and loving nature.
• Brookdale Senior Living in Salem is recommended for its outstanding memory care services, with staff expertise being a key factor in its high rating.

Negative Reviews:

• Some reviews criticize the professionalism and training of the caregivers, mentioning instances of neglect and unprofessional behavior towards both residents and new staff members.
• There are complaints about the management's handling of staff injuries and the overall treatment of employees, suggesting a lack of care and respect.
• A review mentions a lack of helpfulness in caring for residents, though details are sparse.