Brookdale Rotonda

The reviews for Brookdale Rotonda highlight a community that is deeply appreciated by its residents and their families. Many reviews praise the wonderful staff, describing them as caring, attentive, and always willing to help with a smile. The staff's dedication during challenging times, especially the pandemic, has been particularly noted, with their efforts to maintain cleanliness, safety, and high spirits among residents receiving commendation.

Residents and their families have expressed satisfaction with the quality of care, the cleanliness of the facility, and the variety of activities available. The food is described as amazing, and the environment is said to have a "homey" feel, avoiding an institutional atmosphere. The community is appreciated for being warm, kind, and treating residents like family, with a size that allows for personalized care.

However, there are some concerns mentioned in the reviews. One review criticized the management's focus on filling rooms over accommodating staff shortages, and there were instances where service lapses were noted, such as forgetting essential medical supplies. Another serious concern raised involved a resident developing a severe infection that was not promptly identified by the nursing staff.

Despite these issues, the overall sentiment remains positive, with many families recommending Brookdale Rotonda for its caring staff and welcoming environment. The community's approach to treating residents and their families with respect and kindness, and the staff's willingness to go above and beyond, are frequently highlighted as reasons for their high recommendation.