Brookdale Rock Springs

Brookdale Rock Springs receives a mix of highly positive reviews and a few critical ones, painting a comprehensive picture of the community's strengths and areas for improvement. Many reviewers praise the community for its welcoming atmosphere, clean and beautifully manicured grounds, and the genuine, trustworthy staff who treat residents like family. The community is lauded for its engaging activities, educational programming, and the quality of care that allows family members to enjoy quality time with their loved ones, making special memories.

Several reviews highlight the exceptional care and support provided to residents, including those going through the bereavement process. The staff's attentiveness, kindness, and respect are frequently mentioned, along with the community's ability to make residents feel at home. The food and the packed program of fun activities are also points of praise, contributing to a vibrant senior living experience.

However, there are critical reviews as well. One review expresses severe dissatisfaction with the level of care provided, citing neglect and a lack of proper medical attention that led to a resident's health decline. This review calls into question the facility's ability to provide adequate care and supervision. Another review criticizes the facility for its high cost, lack of security cameras, inadequate outdoor seating, and the small size and layout of the rooms, suggesting that prospective residents and their families should thoroughly explore their options.

Despite these criticisms, many reviews express gratitude for the peace of mind Brookdale Rock Springs provides to families, with its caring staff and engaging community life. Some reviews even wish for a higher rating system to give the community more stars. The community is described as clean, professional, and conveniently located, with special mention of the festive decorations and the warm, inviting atmosphere.

Concerns are raised about the lack of a cook/chef and an activities director, pointing to broader issues with corporate priorities and compensation. Yet, the overall sentiment remains positive, with many reviewers highly recommending Brookdale Rock Springs for its exceptional staff and beautiful community, emphasizing the active and entertained lifestyle it offers to residents.