Brookdale River Road

Negative Reviews:

• One review criticizes the lack of structure and management, mentioning that employees often arrive late or neglect their duties without facing consequences. The reviewer expresses disappointment in the establishment's inability to maintain a dedicated staff.
• Another review shares a personal experience of being fired via text message for helping family during the COVID-19 pandemic, highlighting internal drama and poor management.
• A former employee complains about not being paid for their work even a year after leaving, advising others to avoid working there if they expect timely compensation.
• One review simply states it's a "Terrible place to work," without providing further details.
• An ex-employee mentions that while the management was great, the constant understaffing made the job extremely difficult and stressful, though the residents themselves were a positive aspect of the job.

Positive Reviews:

• A resident praises the facility for its balanced meals and medical support, crediting it with improving their diabetic condition and keeping residents safe during the COVID-19 pandemic.
• Several reviews highlight the friendly community, engaging activities, and the sense of safety and happiness they feel living there.
• One review describes the facility as warm, inviting, and beautifully decorated, especially during Christmas, making it their preferred choice for residency.
• Another review appreciates the homey atmosphere, resident-focused culture, and the overall environment of the facility.
• A current employee shares a positive turnaround experience, praising the company's treatment of both residents and staff.
• Residents express satisfaction with the caring atmosphere, quick response to issues, and improvements seen over time.
• One review compliments the outstanding staff and quality of care but notes that the food lacks flavor.
• The community is described as filled with love, laughter, and a welcoming environment by a satisfied reviewer.