Brookdale Richland Hills (Assisted Living)

The reviews for Brookdale Richland Hills, including both its assisted living and memory care facilities, are overwhelmingly positive, highlighting the exceptional care and attention provided by the staff. Residents and their families appreciate the clean environment, engaging activities, and the personal touch in care that makes the community feel like home. Staff members, from caregivers to the dining services coordinator, are praised for their dedication, compassion, and professionalism.

Many reviewers note specific instances of kindness and attentiveness that have significantly impacted their loved ones' lives, such as personalized care plans, attention to individual preferences, and emotional support during difficult times. The community's approach to memory care is particularly commended for its nurturing environment and specialized attention to residents with dementia and Alzheimer's.

However, there are a few negative remarks regarding the facility's interaction with the broader community and some internal management issues. One review criticizes the facility's attitude towards children and the local community, while another expresses dissatisfaction with certain staff members' behavior and management practices.

Overall, Brookdale Richland Hills is highly recommended by most reviewers for its caring staff, quality of care, and the positive environment it provides for residents. The few criticisms highlight areas for potential improvement but do not overshadow the numerous positive testimonials.