Brookdale Reno

Brookdale has received a variety of reviews from family members of residents, highlighting both positive and negative experiences. Many reviewers express gratitude for the care and attention their loved ones receive, describing the facility as clean, professional, and having a warm, home-like atmosphere. Snacks during activities and respectful treatment of residents are particularly appreciated, making family members feel like the staff are an extension of their own family.

Several reviews commend Brookdale for its specialized care, especially for residents with memory care needs or those requiring hospice support. The staff's passion, love, and professionalism are frequently mentioned, along with their quick and effective communication. The facility is praised for its cleanliness, the quality of care, and the respectful treatment of residents, including honoring their past professions and personal histories.

However, some reviews raise concerns about management and staffing issues. Complaints include perceived mismanagement, lack of leadership, and staffing shortages, with one review specifically criticizing the executive director's behavior and professionalism. Another review suggests that the quality of care has declined following changes in key personnel.

Despite these criticisms, many families report a high level of satisfaction with the care their relatives receive at Brookdale. They appreciate the staff's kindness, the facility's welcoming environment, and the peace of mind that comes from knowing their loved ones are in good hands. The efforts of specific staff members and the overall community atmosphere are frequently highlighted as reasons for choosing Brookdale for their family's care needs.

On the other hand, a few reviews express dissatisfaction with aspects such as billing communication and allege that the facility is sometimes short-staffed with concerns about employee sobriety. One review strongly advises against placing loved ones at Brookdale, comparing it unfavorably to fast food establishments in terms of employee compensation and care quality.

In summary, while many reviews of Brookdale are positive, citing the caring staff and quality of the facility, there are notable concerns regarding management, staffing, and certain operational aspects. Prospective residents and their families may wish to consider these reviews carefully and conduct their own due diligence when choosing a care facility.