Brookdale Rancho Mirage

Positive Reviews:

• Many reviewers praised the kindness, caring nature, and supportiveness of the nurses, staff, therapists, and administration across various facilities.
• Several reviews highlighted the effectiveness of the care and rehabilitation services, noting significant improvements in mobility and health in short periods.
• Some facilities were commended for their cleanliness, good food, and the availability of special orders.
• Activities such as gardening and card games were suggested as beneficial additions for residents.
• Visitors and family members felt at ease and satisfied with the care provided to their loved ones, mentioning specific instances of helpful and patient staff.

Negative Reviews:

• Several reviews criticized the high staff turnover and lack of consistent care, with some facilities failing to address residents' needs promptly and adequately.
• Incidents of neglect, such as unattended residents found in distressing situations, were reported.
• There were complaints about the theft of personal items and money, with facilities failing to take adequate security measures.
• Some reviewers expressed dissatisfaction with the level of physical activity and exercise provided, suggesting more challenging and regular options.
• Communication issues between staff and family members, as well as within the staff, were mentioned, affecting the overall care and management of residents.
• Concerns were raised about the treatment of residents, with some reports of rudeness and inconsideration from the staff.

Mixed Reviews:

• While some facilities were praised for their care and environment, others were criticized for their lack of attention to residents' needs and safety.
• The quality of food and the responsiveness of the nursing and rehab teams received both positive and negative feedback.
• Facilities with specific commendations for cleanliness and friendly staff also faced criticism for issues like inadequate assistance and poor communication.