Brookdale Portage (Assisted Living)

Positive Reviews:

• Brookdale Portage was described as a perfect fit for a resident, offering activities, care, respect, dignity, and kindness. The staff was praised for their efforts during the lockdown and for providing gentle and efficient care.
• Several reviewers noted the aides and staff as warm, friendly, caring, kind, and patient, contributing to a positive environment for residents.
• Brookdale was recommended as both an employer and a home, with competitive pay, proper training for staff, and a high standard of care.
• For respite care, Brookdale was highly praised, with one reviewer mentioning their mother's wonderful experience with everything and everyone during her stay.

Negative Reviews:

• Management and employee treatment were criticized, with one reviewer mentioning poor management and another sharing a negative experience related to employment practices, including being let go due to pregnancy.
• One reviewer shared a disappointing experience with the hiring process, being let go after being initially hired due to past employment history.
• Negligent care and unprofessional behavior were reported, including infrequent bathing, lack of communication with family, and inappropriate comments from the head nurse. This led to a resident's health decline, though it improved after moving to a different facility.

Mixed Feedback:

While some reviews highlight the caring and professional environment at Brookdale, others point out significant issues with management, employee treatment, and resident care. Prospective residents and employees may want to consider these mixed experiences.