Brookdale Pointe West

Positive Reviews:

• Many reviewers praise the cleanliness and welcoming atmosphere of the facility.
• Staff, including the Executive Director and Health and Wellness Director, are commended for being friendly and making residents feel seen and comfortable.
• Administrative staff and caregivers are described as wonderful, caring, and hardworking, despite needing more help.
• Visitors and family members note a loving and light-hearted atmosphere, with residents appearing happy and well-engaged in activities.
• One reviewer specifically appreciated the care and attention their mother received, highlighting the staff's dedication and the engaging activities provided.

Negative Reviews:

• Concerns were raised about the handling of COVID-19, with allegations of negligence leading to resident illnesses and fatalities.
• Some employees are described as messy, lazy, and even intoxicated on the job, with accusations of neglect and cover-ups of resident falls.
• Complaints about the lack of proper care, including infrequent changing of residents and inadequate hygiene practices, leading to health issues.
• Unprofessional behavior and unethical activities by staff, including theft of resident medication and violation of residents' rights, were reported.
• One reviewer expressed deep regret for placing their loved one in the facility, citing severe neglect and a decline in their loved one's health.

Overall:

The facility receives mixed reviews, with some highlighting the caring and dedicated staff and pleasant environment, while others raise serious concerns about management, staff behavior, and resident care. Prospective residents and their families may want to consider these points carefully.